Contact Us
For students and parents planning for college
You can have your questions answered through our eCommunications Center; otherwise, choose one of the following:
- For information on specific loan programs or FAFSA help
- For loan disbursement or alternative loan program information
The members of Guaranty Services can give information on specific loan products or the Federal Family Education Loan Program (FFELP) and can provide basic assistance to students or parents in completing the Free Application for Federal Student Aid (FAFSA).
1-800-692-7392 (Toll-free U.S. & Canada)
(717) 720-2860 (International)Representatives available:
May 1 to October 31: Monday to Friday, 7:30 AM to 9:00 PM (ET)
November 1 to April 30: Monday to Friday, 7:30 AM to 5:00 PM (ET)
Interactive voice response system available 24 hours/day (except occasional maintenance)American Education Services
Guaranty Services
P.O. Box 8177
Harrisburg, PA 17105-8177
Customer Service Representatives in Loan Origination can answer questions about individual disbursements or school refund processing. If your office needs to return a disbursement or issue a partial refund, please use the special refund address provided.
1-800-343-1809 (Toll-free U.S. & Canada)
(717) 720-3100 (International)Representatives available Monday to Friday, 7:30 AM to 9:00 PM (ET)
American Education Services
Loan Origination
1200 N 7th St
Harrisburg PA 17102-1444