Contact Us

For current and prospective lending partners

Marketing and Client Affairs

Staff will be happy to explain our unique product offerings for partners and clients in the lending community.

(717) 720-2750

Representatives available Monday - Friday 8:00 AM to 5:00 PM (ET)

AES/PHEAA
Marketing and Client Affairs
1200 N 7th St
Harrisburg, PA 17102-1444

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Guaranty Services

The members of Guaranty Services can give information on specific loan products or the Federal Family Education Loan Program (FFELP) and can provide basic assistance completing the Free Application for Federal Student Aid (FAFSA).

1-800-443-0646, option #2 (Toll-free for Schools and Lenders, U.S. & Canada)
Representatives available Monday - Friday 7:30 AM to 5:00 PM (ET)
Please note new hours as of January 1st, 2009.

1-800-692-7392 (Toll-free for Parents and Student Borrowers, U.S. & Canada)
(717) 720-2860 (International)
Representatives available Monday - Friday 7:30 AM to 9:00 PM (ET)

Interactive voice response system available 24 hours/day (except occasional maintenance)

American Education Services
Guaranty Services
1200 N 7th St
Harrisburg PA 17102-1444

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Loan Origination

Customer Service Representatives in Loan Origination can answer questions about individual disbursements or refund processing.

1-800-343-1809 (Toll-free U.S. & Canada)
(717) 720-3100 (International)

Representatives available Monday - Friday 7:30 AM to 9:00 PM (ET)

General Correspondence
American Education Services
Loan Origination
1200 N 7th St
Harrisburg PA 17102-1444

School Refunds
American Education Services
School Refunds/Loan Origination
Attn: Financial Management
PO Box 64849
Baltimore, MD 21264-4849

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Loan Servicing

We service all aspects of student loans in the Federal Family Education Loan Program (FFELP) which includes Stafford (Title IV) and Parent Loan for Undergraduate Students (PLUS).

1-800-233-0557 (Toll-free U.S. & Canada)
(717) 720-3100 (International)

Schools: (717) 720-3920 (Facsimile/fax)
Borrowers: (717) 720-3916 (Facsimile/fax)

Representatives available Monday - Friday 7:30 AM to 9:00 PM (ET)

Interactive voice response system available 24 hours/day (except occasional maintenance)
Sundays 4:00 AM to 11:00 AM (ET)

Correspondence
AES - Loan Servicing
PO Box 2461
Harrisburg, PA 17105-2461

Payments (except payoffs)
AES
Harrisburg, PA 17130-0001

Payoffs (payments in full)
AES - Paid in Full
PO Box 2251
Harrisburg, PA 17105-2251

Email: aescs@aesSuccess.org*

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Graduate and Professional Services

We service all aspects of student loans in the Federal Family Education Loan Program (FFELP) and alternative/privately guaranteed student loans. A few of our loan programs include the Stafford (Title IV), Key Achiever Products (KeyBank NA) and The Education Resources Institute (TERI) products. We also service Federal and Private consolidation loans.

1-800-233-0557 (Toll-free U.S. & Canada)
(717) 720-3500 or (717) 720-3492 (International)

(717) 720-3931 or (717) 720-2774 (Facsimile/fax)

(717) 720-2354 TDD (for hearing-impaired callers)

Representatives available Monday - Friday 7:30 AM to 9:00 PM (ET)

Interactive voice response system available 24 hours/day (except occasional maintenance)
Sundays 4:00 AM to 11:00 AM (ET)

Correspondence
American Education Services
PO Box 2461
Harrisburg, PA 17105-2461

Express/Overnight Deliveries
American Education Services
1200 N 7th St.
Harrisburg, PA 17102

Payments (except payoffs)
American Education Services
Harrisburg, PA 17130-0001

Payoffs (payments in full)
AES - Paid In Full
PO Box 2251
Harrisburg, PA 17105-2251

Email: aesgs@aesSuccess.org or aespas@aesSuccess.org*

*Please note: Email is not a secure method of communication because it may be intercepted by third parties. Please do not include any sensitive or private information in your email correspondence directed to AES.

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